Shipping & Returns

Last updated: July 2026

How we get your order to you, and what happens if something needs to come back. Timelines and options for large or configurable equipment are confirmed on your quote or order.

Shipping

• In-stock consumables and small items are typically dispatched within one to two business days.
• Equipment and configurable systems are prepared, tested where applicable, and scheduled for dispatch — the lead time is confirmed on your order.
• Tracking details are provided once your order ships. Larger equipment may ship by freight, with delivery arranged in advance.
• Shipping method and cost depend on the item and destination and are confirmed with you when your order is prepared, or on your quote.

Returns & exchanges

• Unopened, unused items in their original packaging may be returned within 30 days of delivery.
• For hygiene and safety reasons, opened consumables, personal-protective items and sealed single-use products are non-returnable once opened.
• Equipment returns may be subject to inspection and a restocking fee; custom-configured systems may be non-returnable. Terms are noted on the product page or quote.
• To start a return, contact us with your order number. Approved refunds are issued to the original payment method once the return is received and inspected.

Warranty

Equipment is covered by the manufacturer's warranty stated on its product page. If a warranty issue arises, contact us with your order number and we will help arrange support, parts or repair under the applicable warranty.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, contact us within 7 days of delivery — keep the packaging where possible — and we will make it right at no extra cost to you.