Privacy Policy
Last updated: July 2026
Meridian ("we", "us") supplies medical, dental, laboratory and aesthetic equipment and consumables. This policy explains what information we collect when you browse our store or place an order, how we use it, and the choices you have. By using this website you agree to the practices described here.
1. Information we collect
- Order & contact details you provide — name, business/clinic name, shipping and billing address, and the details of what you order or request a quote for.
- Payment information — card payments are processed by our payment provider (Stripe). Full card numbers are handled directly by the provider and are never stored on our servers.
- Usage data — basic, largely anonymous information about how the site is used (such as pages viewed), collected to keep the store working and to improve it.
2. How we use your information
- To prepare quotes, process and deliver orders, and send order and shipping updates.
- To provide support, arrange installation or training where offered, and answer enquiries.
- To meet legal, tax, customs and regulatory obligations, including record-keeping for medical-device sales where required.
- To maintain the security of the store and improve our products and service.
3. Cookies
We use essential cookies to keep your shopping cart and session working. We may use limited analytics to understand overall site usage. You can control or clear cookies through your browser settings; disabling essential cookies may stop parts of the store from working.
4. Sharing your information
We share data only with the service providers needed to run the store — for example our payment processor (Stripe), and shipping and freight carriers — and where required by law or to protect our rights. We do not sell your personal information.
5. Data security
The site uses encryption (SSL/TLS) in transit, and we apply reasonable technical and organisational safeguards to protect your data. No method of transmission or storage is completely secure, but we work to protect your information.
6. Data retention
We keep order and transaction records for as long as needed to fulfil the order and to meet our legal, tax and warranty obligations, after which they are deleted or anonymised.
7. Your rights
Depending on where you are, you may have the right to access, correct, or delete your personal data, or to object to certain processing. You can exercise these rights using the contact options on our website; we will respond within the timeframe required by applicable law.
8. Changes to this policy
We may update this policy from time to time. The "last updated" date above shows when it last changed, and continued use of the site means you accept the current version.